Privacy Notice

We collect and process only the information needed to operate the service, support recovery documentation, synchronize records, notify authorized users, and support company safety administration.

• Account and profile data may include name, email, phone number, company, role, account status, and authentication identifiers.
• Recovery data may include checklist answers, signatures, recovery status, photos, GPS coordinates, timestamps, operator and driver names, audit events, and generated reports.
• Training data may include training video access, completion status, and timestamps.
• Notification data may include device tokens, notification preferences, delivery metadata, read status, and related recovery identifiers.
• Technical data may include offline sync queue status, error metadata, device storage references, and app activity needed to keep records consistent.

Your company may access records created under its account. Company administrators and safety personnel may view, filter, export, download, archive, and review company records according to their permissions.

• Records are intended to be isolated to each company through access controls.
• Super administrators may access records where required to operate, secure, support, or administer the service.
• Records may be disclosed if required by law, legal process, safety investigation, compliance obligation, or authorized company request.
• Do not submit personal information that is not required for the recovery workflow.

Recovery records are safety and compliance records. They may be retained even if an account is disabled, deleted, or no longer active. Signed records may remain stored to preserve legal, audit, safety, and operational history.

• Account deletion does not automatically delete signed recovery records.
• Archived records may no longer appear in normal operator workflows but may remain available to authorized administrators.
• Local offline copies may remain on a device until the app syncs, clears storage, or is removed according to platform behavior.

For account access, company policy, privacy, or recovery record questions, contact your company administrator first. For Ditch Hitch product information, technical support, or training resources, use the official Ditch Hitch support channels.

• Website: ditchhitch.com
• Email: sales@ditchhitch.com
• Phone: 1 (866) 477-2756
• Address: P.O. Box 207, Cayley AB, T0L 0P0